Brighter Care

Brighter Care

The Residents House
Community Walk
Surrey KT10 9RA

Telephone: (01372) 462111

Registered Manager: Rasheeda Syed

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 4 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was prompted in part by concerns we received about the care provided to people. The concerns ranged from risk management, staff competence and management support. We carried out a comprehensive inspection and we checked all the issues as part of our inspection.

This announced inspection took place on 22 December 2017. The provider was given 48 hours’ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and director would be available. It was undertaken by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.


Prior to the inspection we reviewed the information we held about Brighter Care Limited including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We also reviewed the Provider Information Return (PIR) we received from the provider. PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of the inspection.

During the inspection, we spoke with 11 people and five relatives about the care they received from Brighter Care. We spoke with the registered manager and the director, five care staff, the care supervisor, care coordinator and the duty care manager. We reviewed eight people’s care records including risk assessments and medicines administration record charts. We looked at seven staff files which included recruitment checks, training records and supervision notes. We looked at other records relating to the management and running of the service; such as the provider’s quality assurance systems, complaints and compliments.

Following the inspection we received feedback from six professionals involved in people’s care about the service provided by Brighter Care.

Last updated 12:36:41 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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