Registered Manager: Rasheeda Syed
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
Exceptional Care and Service in your own home
Brighter Care offers you individual care and service, in your own home, providing you with the support you need to live your life to the full. Many of us need a little help, and at times some of us need a bit more. Whatever your situation Brighter Care is here to help.
Qualified Personal Assistants
All our Personal Assistants are hand picked, fully qualified and rigorously trained care professionals. They are partners in our business and dedicated to its success, through the delivery of outstanding care and exceptional service.
Choose your own Personal Assistant
You can choose your own Personal Assistant from our dedicated local team who are trained by us, to handle your every requirement in a conscientious and compassionate way. We take care of the details so you can enjoy the benefits.
Online Care Tracking
Your care can be tracked through our Online Care System so you know exactly who is planned to visit you and when, providing you and your family confidence and peace of mind.
Brighter Care sets new standards for care in your own home treating every one of our Customers as an individual and building our services around your needs.
The Freedom to Live your Life
We offer Live-In services nationwide and our local teams provide care in the home in North West and Mid Surrey including all KT, GU21, GU22 and GU23 postcodes.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was prompted in part by concerns we received about the care provided to people. The concerns ranged from risk management, staff competence and management support. We carried out a comprehensive inspection and we checked all the issues as part of our inspection.
This announced inspection took place on 22 December 2017. The provider was given 48 hoursâ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and director would be available. It was undertaken by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we reviewed the information we held about Brighter Care Limited including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We also reviewed the Provider Information Return (PIR) we received from the provider. PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of the inspection.
During the inspection, we spoke with 11 people and five relatives about the care they received from Brighter Care. We spoke with the registered manager and the director, five care staff, the care supervisor, care coordinator and the duty care manager. We reviewed eight peopleâs care records including risk assessments and medicines administration record charts. We looked at seven staff files which included recruitment checks, training records and supervision notes. We looked at other records relating to the management and running of the service; such as the providerâs quality assurance systems, complaints and compliments.
Following the inspection we received feedback from six professionals involved in peopleâs care about the service provided by Brighter Care.
Last updated 12:36:41 18th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »