Bromley Park Dementia Nursing Home

Bromley Park Dementia Nursing Home

75 Bromley Road
Beckenham
Kent BR3 5PA

Telephone: (020) 8650 5504
Website: www.nellsar.com

Provider Name: Nellsar Limited
Care home beds: 50

Care Types: Care Home with NursingDementiaOlder People


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Last updated 5 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 6 and 9 November 2018 and was unannounced on the first day of the inspection and announced on the second day. The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Prior to our inspection we reviewed the information we held about the provider. This included notifications received from the provider about deaths, accidents and safeguarding. A notification is information about important events that the provider is required to send us by law.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority who commissions the service to obtain their views. We used this information to help inform our inspection planning.

We spoke with ten people using the service and six visiting relatives. We spoke with 15 members of staff including the provider’s director of operations, the operations manager, the registered manager, deputy manager, facilities manager, the provider’s nutrition and wellness manager, the recreation and well-being manager, nursing and care staff, administration staff, the chef and kitchen assistants and housekeeping. In addition, we spoke with two visiting external health and social care professionals. We looked at ten people’s care plans and care records, six staff recruitment, training and supervision records and records relating to the management of the service such as audits and policies and procedures.

People living at the home had varying levels of communication so we therefore used our Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. We spent time observing the support provided to people in communal areas, at meal times and the interactions between people and staff.

Last updated 10:55:29 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Bromley Park care home
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