Brooklands Nursing & Residential Home

Brooklands Nursing & Residential Home

Costessey Lane
Norfolk NR8 6HB

Telephone: (020) 8879 6550

Registered Manager: Charley, Catherine Mary
Provider Name: London & West Investments Limited
Care home beds: 70

Care Types: Care Home with NursingDementiaOlder People

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Last updated 19 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 October 2017 and was unannounced. Three inspectors, one medicines inspector and two expert-by-experiences carried out the inspection visit. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we carried out the inspection we reviewed the information we held about the service. This included statutory notifications that the provider had sent us in the last year. A statutory notification contains information about significant events that affect people’s safety, which the provider is required to send to us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority safeguarding team, the local authority quality assurance team and the clinical commissioning group for their views on the service. Five healthcare professionals were also contacted prior to our inspection for their views on the service.

During our inspection we spoke with 13 people who used the service and four relatives. We also spoke with a visiting healthcare professional. Furthermore, we spoke with the registered manager, one chef, one nurse, two senior care assistants, three care assistants and the staff member responsible for facilitating activities. An agency care worker was also working at the home at the time of the inspection and we also gained their views on the service. We observed the care and support being provided to the people who used the service which included the support provided over lunch time.

We viewed the care records for 10 people who used the service and a sample of medicines administration record (MAR) charts. We also looked at records in relation to the management of the home. These included the recruitment files for three staff members, staff training records, health and safety documents, quality monitoring audits and minutes from meetings held.

Following our inspection visit, the service provided us with additional documentation within the required timeframe.

Last updated 06:48:29 17th Jan 2019 - Update Now

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