Cheshire SK9 7QG
Telephone: (01625) 582328
Registered Manager: Southern, Maureen
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 67
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 5 and 6 November and was unannounced on day one. The inspection team consisted of two adult social care inspectors, one specialist advisor [who was a nurse] and two experts-by-experience on day one and two adult social care inspectors on day two. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we looked at the information we held about the service. This included statutory notifications and a provider information (PIR) sent to us by the provider. A statutory notification is information about important events which the service is required to send us by law. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the local authority contracts and quality assurance team to gain their views of the service and they shared they current knowledge. We checked whether a Healthwatch visit had taken place and saw that the last visit was in 2015.
During the inspection we used a variety of methods to understand the experience of people who used the service. We spoke with 14 people using the service and eight relatives/visitors to seek their views. We undertook a Short Observational Framework for Inspection (SOFI) observation. SOFI is a way of observing care to help us understand the experience of people who could not talk to us.
We spoke with the regional director, regional support manager, resident experience manager, and 18 members of staff which included department managers; nursing; care; kitchen; hostess, housekeeping and laundry staff. We also looked at documentation which included three staff files, eight care files and other documentation related to the running of the home.
Last updated 12:38:24 23rd Jan 2019 - Update Now
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