Ecclesall Road South
South Yorkshire S11 9PY
Telephone: (0114) 235 2352
Registered Manager: *
Provider Name: Bupa Care Homes (AKW) Limited
Care home beds: 87
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 March 2018 and was unannounced. The inspection was carried out by three adult social care inspectors, one expert by experience and a specialist advisor. The specialist advisor was a nurse with experience of working with older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in caring for older people and people living with dementia.
Before this inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The registered manager completed the PIR. We used this information to help with the planning for this inspection and to support our judgements.
Before this inspection we reviewed the information we held about the service, which included correspondence we had received and any notifications submitted to us by the service. Statutory notifications are information the registered provider is legally required to send us about significant events that happen within the service. For example, where a person who uses the service has a serious injury.
Before this inspection we contacted staff at Healthwatch and they had no concerns recorded. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also contacted members of Sheffield council contracts and commissioning service and Sheffield Clinical Commissioning Group (CCG).
During the inspection we spoke with 13 people who used the service and four of their relatives. We met with the registered manager, the regional recovery team manager and the regional director. We spoke with 12 members of staff. We spent time looking at written records, which included seven peopleâs care records, five staff personnel files and other records relating to the management of the service. We spent time observing the daily life in the service including the care and support being delivered by all staff. We walked around the home and looked in the communal areas, including the bathroom, the kitchen, and lounges. With their permission we also looked in several peopleâs bedrooms.
Last updated 08:37:15 22nd Jan 2019 - Update Now
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