Brunswick Court Care Home (Bupa)

Brunswick Court Care Home (Bupa)

62 Stratford Road
Hertfordshire WD17 4JB

Telephone: (01923) 888232

Registered Manager: Emma Parker
Provider Name: Bupa Care Homes (AKW) Limited
Care home beds: 91

Care Types: Care Home with NursingDementiaOlder People

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Last updated 29 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 and 22 September 2017 and was unannounced. The inspection was undertaken by one inspector, a specialist advisor and two experts by experience on the first day and one inspector on the second day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The experts used for this inspection had experience of a family member using this type of service. The specialist advisor was a registered nurse who had experience in providing and managing the care of people living with complex needs and people living with dementia.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information available to us about the service such as information from the local authority, information received about the service and notifications. A notification is information about important events which the provider is required to send us by law.

During the inspection we spoke with 19 people who lived at the service and eight relatives. We also spoke with ten care workers, three nurses, the deputy manager and two supporting managers from the provider organisation.

We carried out observations of the interactions between staff and the people living at the service. We reviewed the care records and risk assessments of eight people who lived at the service and also checked medicines administration records to ensure these were reflective of people’s current needs.

We looked at five staff records and the training records for all the staff employed at the service to ensure that staff training was up to date. We reviewed additional information on how the quality of the service was monitored and managed to drive future improvement.

Last updated 09:42:14 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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