Buckinghamshire SL9 7DP
Telephone: (01753) 468200
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 9 and 10 February 2017 and was unannounced; this meant that the staff and provider did not know we were visiting. On the first day of the inspection, the inspection team consisted of one inspector, a specialist advisor within older peopleâs care and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The same inspector visited the home on the second day.
Before the inspection the provider was not asked to complete a Provider Information Return (PIR). The PIR is a form that the provider submits to the Commission which gives us key information about the service, what it does well and what improvements they plan to make. We reviewed notifications and any other information we had received since the last inspection. A notification is information about important events which the service is required to send us by law. We gave the provider and registered manager an opportunity to share any information on what the service does well.
We spoke with nine people living at Buckingham House who were receiving care and support, three relatives. We spoke with the registered manager, deputy manager, seven nursing and care staff. We reviewed four staff recruitment files and nine care plans within the service and cross referenced practice against the providerâs own policies and procedures. We observed the administration of medicines and made general observations throughout the course of the inspection. After the inspection we received feedback from a further three relatives.
We also contacted social care and healthcare professionals with knowledge of the service. This included people who commission care on behalf of the local authority and health or social care professionals responsible for people who lived in Buckingham House.
Last updated 08:52:52 21st May 2018 - Update Now
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