Registered Manager: Angie Dickson
Provider Name: Scimitar Care Hotels plc
Care home beds: 48
Bullsmoor Lodge is a purpose built Care Hotel with 44 ensuite bedrooms, situated at the end of Bullsmoor Lane close to the Hertford Road at Waltham Cross, and was opened by Scimitar in June 1997.
Immediately at the entrance hall you will experience a warm welcoming environment. The feeling of space has been built into the design and very easy access is afforded into the main Lounge and Dining Room and then on to the spacious rear garden which has a sitting out patio and lawn which is secluded and sunny. There is a separate large quiet lounge on the top floor overlooking Bullsmoor Lane. There is ease of access throughout the building and a licensed bar in the main lounge. There are two modern passenger lifts and the Manager’s office is situated on the ground floor immediately by the entrance hall.
All bedrooms are light and airy with a homely yet modern character and have ensuite facilities with a private telephone, television facility and an emergency call system.
Waltham Cross main shopping centre is just a short walk away for those that are ambulant.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 26 November 2018 and was unannounced. The inspection was carried out by one adult social care inspector, a specialist advisor in nursing care, an assistant inspector and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. One expert by experience attended the inspection and spoke with people and visitors. The second expert by experience spoke with relatives by telephone after the inspection.
Before the inspection we reviewed the information we held about the service such as statutory notifications and safeguarding alerts. Statutory notifications are pieces of information about important events which took place at the service, such as safeguarding incidents, which the provider is required to send to us by law. We also reviewed the provider information return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with nine people who used the service and 13 peopleâs relatives. We spoke with the registered manager, area manager, deputy manager, the chef and six care staff.
We looked at documents and records that related to people's care and the management of the service. We looked at six people's care records which included care plans, risk assessments, and medicine administration records. We reviewed nine staff recruitment files and 16 staff supervision records. We looked at other documents held at the care service such as health and safety audits, training records and quality assurance records.
We received feedback from two health professionals who regularly visited the service.
Last updated 10:55:29 22nd Jan 2019 - Update Now
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