Worcestershire B60 1BJ
Telephone: (0121) 445 5552
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit was unannounced and took place on 5 December 2016 by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information held about the provider and the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.
We asked the local authority if they had any information to share with us about the services provided at the home. The local authority is responsible for monitoring the quality and funding for people who use the service. Additionally, we received information from Healthwatch, who are an independent consumer champion who promote the views and experiences of people who use health and social care.
During our inspection we spoke with nine people who lived at the home and used different methods to gather experiences of what it was like to live at the home. We observed care and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spoke with five relatives of people living at the home during the inspection. We also spoke to a healthcare professional who was visiting the home.
We spoke to the operations director, the registered manager, the deputy manager, two senior care staff, four care staff, the housekeeper, chef and the activities co-ordinator. We looked at records relating to the management of the service such as, care plans for two people, the incident and accident records, medicine management and three staff recruitment files, service review notes and questionnaire reports giving analysis of people's feedback.
Last updated 08:45:37 18th Apr 2018 - Update Now
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