Registered Manager: Lizzy Walters
Care Cover 24/7 is a home care agency based in the South East of Shropshire and provides quality home care for clients in Shropshire and surrounding areas.
Care Cover are CQC registered and provide care and support to clients in their own homes.
Care Cover’s care packages are based and structured on individual care needs and the packages are agreed by our clients, their families and or advocates. Our services are provided in hourly packages or living in care as per your requirements.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place between 26 March and 4 April 2018 and was announced. We gave the provider a short amount of notice that we would be visited the office, because the manager is often out of the office supporting staff or meeting people who use the service. We needed to be sure that they would be in. On 26 March, we made phone calls to people to ask them about the quality of care they received. On the 28 March we visited the providers office to look at care related documentation and speak with the manager of the service. Between 3 and 4 April we telephoned care workers.
The inspection was carried out by two inspectors and an assistant inspector.
Before the inspection, we reviewed the information we held about the provider such as notifications and any information people had shared with us. We also spoke with the local authority commissioning and safeguarding teams to ask them for their views on the service and whether they had any concerns. We reviewed the information on the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we spoke with ten people who used the service. We spoke with seven care workers, the manager, the provider, a director and the admin support. We looked at ten peopleâs care records and records relating to the management of the service including staff training records, audits and meeting minutes.
Last updated 11:02:15 8th Dec 2018 - Update Now
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