Registered Manager: Louise Harrison
Provider Name: Solcare (Broxtowe & Erewash) Ltd
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 8 August 2018 and was announced. We gave the service 24 hoursâ notice of the inspection visit because we needed to be sure the registered manager would be available.
Before the inspection, we reviewed information we held about the service, which included notifications they had sent us. A notification is information about important events, which the provider is required to send us by law. We also contacted Local Authority commissioners of adult social care services and Healthwatch and asked them for their views of the service provided.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
The inspection team consisted of two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience carried out telephone interviews with people prior to the office-based inspection to gain their views about the quality of the service provided. They spoke with 11 people who used the service and two relatives. The inspectors visited the office location to meet with the registered manager, office staff and to speak with care staff.
The inspection was informed by feedback from the telephone interviews as well as questionnaires completed by a number of people using the service, relatives, staff and community professionals. We sent 38 questionnaires to people who used the service and their relatives. We received 20 responses. We sent 34 questionnaires to staff and received six responses and we sent 12 questionnaires to community professionals and we received one response.
During the inspection, we spoke with five members of the care staff, two care coordinators, the registered manager and the provider.
We looked at records relating to six people who used the service as well as four staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.
The provider sent us copies of various policies and procedures and training documentation after the inspection as requested.
Last updated 02:52:59 22nd Jan 2019 - Update Now
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