4 Priory Court
East Riding of Yorkshire HU13 9PB
Telephone: (01482) 579579
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27, 28 March and 6 April 2018 and was announced. It included visits to the providerâs office location, attendance at a focus group and visiting people in their own homes. We gave the service three weeksâ notice because we requested the provider arrange a focus group so we could speak with people who used the service.
Before the inspection we reviewed the information we held about the service, such as information we had received from the local authority and notifications we had received from the registered provider. Notifications are documents the registered provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service.
The inspection was carried out by three adult social care inspectors. On the first day of inspection two adult social care inspectors visited the agency office. They spoke with the registered manager, training manager, two senior field care supervisors and reviewed documentation in relation to the running of the service such as care records and policies and procedures. One adult social care inspector visited eight people in their own homes and spoke with four care support workers and one field care supervisor.
On day two of the inspection we took part in a customer forum with nine people who use the service. We spoke with one senior care coordinator, two care coordinators and five care support workers.
On day three of the inspection we telephoned people who received a service and some relatives to gain their views of the service provided to them. In total we spoke with 32 people who used the service and nine relatives.
Last updated 01:18:08 22nd May 2018 - Update Now
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