Registered Manager: McFadden, Christina
Provider Name: AS Hillingdon Homecare Limited
Caremark Hillingdon provide a wide range of homecare services to residents of Middlesex and surrounding areas.
Caremark allows residents to stay in their own home whilst meeting their individual care needs. Allowing them to maintain their independence and social needs.
Caremark provide the following services:
- Dementia Care
- Eating Disorder Care
- Learning Disability/Autism Care
- Mental Health Care
- Elderlh Care
- Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 18 July 2018 and was announced. The provider was given 48 hours' notice because we needed to ensure somebody would be available to assist us with the inspection.
The inspection was carried out by one inspector. It also included an expert by experience who was responsible for contacting people prior to the inspection to find out about their experiences of using the service. They spoke on the telephone with six people who use the service and three relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. Prior to the inspection we also received feedback on the service from two health and social care professionals.
Before the inspection we reviewed the information the CQC held about the service. This included notifications of significant incidents reported to the CQC and the previous inspection report. In addition to this we reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We received feedback on the service, via email, from five relatives and 10 care workers. At the visit to the agencyâs office we met with the provider, field care supervisor, a trainer and a care co- ordinator. We looked at four people's care plans, three staff recruitment files, staff training files, staff supervision records and audits and records related to the management of the service.
Last updated 06:24:10 23rd Jan 2019 - Update Now
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