Provider Name: Caremark (Leeds)
Caremark is an established and highly regarded home care provider offering domiciliary care, personal support, home help and companionship services.
Our work focuses on caring individually for people like you or your loved one, in the way you would wish – with personalised, professional services, provided in a friendly, helpful and considerate way.
We went to make life better for you. We never forget that every one of our clients is a unique individual with personal likes, dislikes, interests and habits. So we take great care to match carers to clients, to ensure compatibility, empathy and mutual respect.
To make sure that you will soon feel comfortable with us. We the time comes that you need support at home, we fully understand that you might be worried about your dignity or safety. Although inviting strangers into your home to care for you is bound to initially be stressful, we will try to reduce your anxiety by listening to you carefully and making sure that you are comfortable with our service and the way in which we provide it.
In fact, we aim to fully understand your precise needs and preferences before our services begin. Only when you are happy with the support plan we have agreed together, will we select a care worker to meet you. It will be someone with appropriate experience, qualifications and skills, and you will always be able to change your care worker if you wish.
You’ll find that you will soon get to know your carer, and feel comfortable with them. You’ll also get to know your local Caremark Field Care Supervisor, who will make regular visits to your home to check that you are entirely happy with the support you are receiving. And you are encouraged to speak to us at any time if you have any concerns about your safety or wellbeing, or wish to change the way your support is arranged.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection site visit activity started on 15 May 2018 and ended on 1 June 2018. We visited the office location on 15 and 18 May 2018 to meet with the registered provider, the registered manager and office staff and to review care records and policies and procedures. One inspector was present at the office on the first day of inspection, a second inspector was present on the second day. An assistant inspector supported the inspectors by speaking with three people who used the service and 11 relatives by telephone. One inspector also contacted staff who worked at the service by telephone.
Before our inspection we reviewed the information we held about the service. We reviewed notifications of incidents that the provider had sent us since their registration. A notification is information about important events, which the service is required to send us by law. We also contacted the local authorities that commission services from the provider to gain their views about the service. We reviewed the information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We looked at 11 records which related to people's individual care needs. We viewed five staff recruitment files, training records for all staff, and records associated with the management of the service. This included policies and procedures, people and staff feedback, and the complaints process.
Last updated 07:48:26 9th Nov 2018 - Update Now
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