Registered Manager: Sadie Andrews
Provider Name: West Anglia Crossroads Caring for Carers
Carers Trust Cambridgeshire – Provide Care you can Trust
We provide support for people with care needs which includes adults and children.
We believe in working with the family and the person with care needs to enable them to live the lives they choose.
We offer an individualised high quality care service, whilst also linking the families into information, advice and guidance to support with their own health and wellbeing.
We employ a highly skilled staff team, with a focus on ‘Dementia Care’. All of our staff are encouraged to develop and progress within their roles, with a varied offering of updated training to benefit the families we support. We are proud to celebrate our high success rate of staff retention.
The minimum care slot we provide is 1 hour. We believe that our clients should be supported with dignity and respect and shorter care slots do not allow time to build a rapport, relationship or understanding of the individual’s needs, which is especially important for people living with Dementia.
94% of our staff are proud to work for us and 98% of our clients would recommend us to family and friends.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out on 14 March 2016. The provider was given 72 hoursâ notice because the agency provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was carried out by one inspector.
Before the inspection, we looked at all of the information that we had about the service. This included information from notifications received by us. A notification is information about important events which the provider is required to send to us by law. Also before the inspection we received 19 out of 50 completed questionnaires from people who used the agency and 27 out of 80 completed questionnaires from members of staff. Furthermore, we received four out of 50 questionnaires that we had sent to families and friends and 11 out of 100 questionnaires were returned to us from community professionals. We made contact with a local contracts manager, community professional and community care manager to gain their views about the service and aid our planning of the inspection.
During the inspection we visited the agencyâs office where we spoke with the registered manager; a human resourcesâ officer; a care manager and four members of care staff. We also spoke with four people who use the agency and four relatives via the telephone.
We looked at five peopleâs care records and records in relation to the management of the agency and staff.
Last updated 09:08:07 15th Mar 2018 - Update Now
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