Registered Manager: Sadie Andrews
Provider Name: West Anglia Crossroads Caring for Carers
Carers Trust Cambridgeshire – Provide Care you can Trust
We provide support for people with care needs which includes adults and children.
We believe in working with the family and the person with care needs to enable them to live the lives they choose.
We offer an individualised high quality care service, whilst also linking the families into information, advice and guidance to support with their own health and wellbeing.
We employ a highly skilled staff team, with a focus on ‘Dementia Care’. All of our staff are encouraged to develop and progress within their roles, with a varied offering of updated training to benefit the families we support. We are proud to celebrate our high success rate of staff retention.
The minimum care slot we provide is 1 hour. We believe that our clients should be supported with dignity and respect and shorter care slots do not allow time to build a rapport, relationship or understanding of the individual’s needs, which is especially important for people living with Dementia.
94% of our staff are proud to work for us and 98% of our clients would recommend us to family and friends.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive (planned) inspection took place between 5 and 26 October 2018 and was announced.
The inspection was carried out by one inspector.
As part of the inspection, we reviewed the information available to us about the service, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. Due to technical problems, we were unable to use the Provider Information Return that they completed. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvement they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During our inspection, we spoke with four people using the service and four relatives. We also spoke with six members of care staff, the organisationâs training manager and the registered manager. We checked five peopleâs care records and medicines administration records (MARs). We checked records relating to how the service is run and monitored, such as audits, accidents and incidents forms, staff recruitment, training and health and safety records.
Last updated 12:29:54 18th Feb 2019 - Update Now
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