Carers Trust Cambridgeshire

Carers Trust Cambridgeshire

Unit 4 The Meadow
Meadow Lane
St Ives
Cambridgeshire PE27 4LG

Telephone: (01480) 499090

Registered Manager: Sadie Andrews
Provider Name: West Anglia Crossroads Caring for Carers

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

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Last updated 7 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was carried out on 14 March 2016. The provider was given 72 hours’ notice because the agency provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was carried out by one inspector.

Before the inspection, we looked at all of the information that we had about the service. This included information from notifications received by us. A notification is information about important events which the provider is required to send to us by law. Also before the inspection we received 19 out of 50 completed questionnaires from people who used the agency and 27 out of 80 completed questionnaires from members of staff. Furthermore, we received four out of 50 questionnaires that we had sent to families and friends and 11 out of 100 questionnaires were returned to us from community professionals. We made contact with a local contracts manager, community professional and community care manager to gain their views about the service and aid our planning of the inspection.

During the inspection we visited the agency’s office where we spoke with the registered manager; a human resources’ officer; a care manager and four members of care staff. We also spoke with four people who use the agency and four relatives via the telephone.

We looked at five people’s care records and records in relation to the management of the agency and staff.

Last updated 11:19:39 13th Nov 2018 - Update Now

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