Carers Trust Norfolk

Carers Trust Norfolk

Ketteringham Hall
Church Road
Norfolk NR18 9RS

Telephone: (01953) 878143

Registered Manager: Sadie Andrews
Provider Name: West Anglia Crossroads Caring for Carers

Care Types: Care in your Home

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Requires improvement

Read overall summary
Last updated 31 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on 12 April 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.

The inspection team consisted of one inspector and two experts by experience, who carried out phone calls to people and relatives using the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we carried out the inspection we reviewed the information we held about the service. This included statutory notifications that the provider had sent us. A statutory notification contains information about significant events that affect people’s safety, which the provider is required to send to us by law. We reviewed the Provider Information Return (PIR). This is a report that asks the provider to give us some key information about the service, what the service does well and improvements they plan to make. We also spoke with the local authority for their views on the service.

During our inspection we spoke with six people using the service and nine relatives via the telephone. We also spoke with eight members of care staff, the registered manager, the manager for the service, a team leader and the regional operations manager. Five of the care staff we spoke with over the telephone and the remainder of staff we spoke with when we visited the service’s office. We visited the office on one day. At the office we looked at six people’s care records, the medicines records for five people, four staff recruitment files and staff training records. We looked at quality monitoring documents, accident and incident records, complaints, and other records relating to the management of the service.

Last updated 01:17:55 20th Feb 2019 - Update Now

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