Registered Manager: Rebecca Morris
Provider Name: Caring Angels Home Care Limited
Caring Angels Home Care Ltd provides care and support in peoples own homes in the Shrewsbury area and surrounding villages.
We offer a mixture of services from Personal Care, Medication Support, Housework, Companionship, Meal preparation, Shopping service, Attending appointments and Respite /Holiday Cover.
We aim to provide the highest standard of care and support for people in their own homes.
We pride ourselves on providing reliable, flexible and friendly care which is individually tailored to meet each of our service users needs in the best possible way.
We offer calls from 30 minutes to 24 hour cover, the length of the call depends on the individual and their requirements.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 March 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection was conducted by one inspector.
As part of the inspection we reviewed the information we held about the service, such as statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law. We asked the local authority and Healthwatch if they had information to share about the service provided. We used this information to plan the inspection.
During the inspection we spoke with seven people who used the service and two relatives. We spoke with six staff which included the registered and deputy managers and four care staff. We viewed three records which related to assessment of needs and risks. We also viewed other records which related to the management of the service such as complaints, quality assurance processes and three recruitment records.
Last updated 11:26:04 18th Apr 2018 - Update Now
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