Northumberland NE63 9JZ
Telephone: (0191) 257 3747
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 April 2017 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure someone would be available in the office to assist us. The inspection was carried out by one adult social care inspector.
Prior to our inspection the provider submitted a Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed all of the information contained within the PIR and also statutory notifications the provider had submitted. Statutory notifications are submitted to the Commission by registered persons in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. They are reports of deaths and other incidents that have occurred within the service.
We contacted the local authority safeguarding and commissioning teams and local Healthwatch service. Prior to the inspection we sent people who used the service, and staff, a questionnaire. Five people and three staff members responded with their feedback about the service. We used the information that we gathered and reviewed to inform the planning of this inspection.
We visited the agency office and looked at the care and support records of three people who used the service. We looked at records related to the management of the service, such as audits, staff files and recruitment records. Over the course of one week we also visited three people who used the service in their own homes, and also spoke with two relatives. We concluded these visits on 20 April. During the inspection we spoke with the registered manager, and four care workers. We were sent information following the inspection to support us with our enquiries.
Last updated 02:17:37 22nd Nov 2018 - Update Now
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