Carleton Court Residential Home Limited

Carleton Road
North Yorkshire BD23 2BE

Telephone: (01756) 701220

Care Types: Care HomeOlder People

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Requires improvement

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Last updated 11 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Day one of the inspection on 25 January 2017 was unannounced. We told the registered provider we would visit on subsequent days which were 22 February and 3 March 2017. The inspection team consisted of an adult social care inspector on all days plus an expert by experience on day one. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed all of the information we held about the service. This included information we received from statutory notifications made to us since the last inspection. Notifications are when registered providers send us information about certain changes, events or incidents that occur which they are required to do by law.

We sought feedback from the commissioners of the service and Healthwatch prior to our visit. Healthwatch is an independent consumer champion who gathers and represents the views of the public about health and social care services in England. We used this information to plan our inspection.

The registered provider was not asked to complete a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with eight people who lived at the home and two of their relatives and/or visitors. We spent time in the communal areas and observed how staff interacted with people. Some people showed us their bedrooms.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

During the visits and following the visits we spoke with the manager, registered provider, two senior care workers and two care workers. We also spoke with the cook and maintenance worker. Following the inspection we spoke with or sought feedback from three professionals who spent time in the service regularly.

During the inspection we reviewed a range of records. These included three people’s care records that contained care planning documentation and medication records. We also looked at three staff files, including staff recruitment and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the registered provider.

Last updated 10:53:32 14th Apr 2018 - Update Now

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