Carlton Court Care Home

Carlton Court Care Home

112 Bells Hill
Hertfordshire EN5 2SQ

Telephone: (020) 8447 4790

Registered Manager: Mrs Johanna Elizabeth Coughlan
Provider Name: Rockley Dene Homes Limited
Care home beds: 81

Care Types: Care Home with NursingDementiaOlder People

Carlton Court is a beautiful and modern care facility located in the suburbs of Barnet.

The home offers both residential and nursing care, with a specialism in caring for those with memory loss conditions such as Alzheimer’s and other forms of dementia.

Carlton Court is well located providing easy access to the many local shops and amenities. The home itself is both high quality and beautifully finished, boasting large, en suite bedrooms, spacious lounges and gardens for residents to enjoy.


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Last updated 1 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 and 12 July 2018 and the first day of the inspection was unannounced.

This inspection was carried out by two adult social care inspectors on both days and a specialist nursing advisor and a pharmacist on the first day. The team were supported by two experts by experience who spoke to people and relatives during the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we looked at the information that we had received about the service from health and social care professionals, notifications that we had received as well as the provider information return (PIR) that the provider had sent to the Care Quality Commission (CQC). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Prior to, during and after the inspection, we received feedback from six health and social care professionals involved with the service.

During the inspection we spoke with 19 people who used the service and 11 relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

In addition, we spoke with the nominated individual, chief operating officer, registered manager, deputy manager, regional support manager, operations manager, finance and admin manager, head of hospitality, hospitality manager, six registered nurses, six care staff, three activities co-ordinators, head chef and laundry assistant.

We looked at 10 people's care files and risk assessments, daily care records, 15 Medicines Administration Records (MARs), 10 staff files and records relating to the management of the service such as quality audits, complaints and staff rotas.

Last updated 09:42:14 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Carlton Court