81 Green Lane
Surrey KT3 5BX
Telephone: (020) 8399 5303
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 8 and 14 August 2017. This inspection was announced. The provider was given 24 hoursâ notice because the location is a domiciliary service; we needed to be sure that someone would be available.
This inspection was carried out by one inspector.
Before the inspection we reviewed information we held about the service. This included a Provider Information Return (PIR). This form is completed by the provider to give some key information about the service, including what the service does well and what improvements they are planning on making. We also viewed statutory notifications. A notification is information about important events which the service is required to send to us by law.
During the inspection we reviewed peopleâs care records, one staffâs recruitment, training and supervision files and other records relating to the management of the service. We talked to the managing director, registered manager and the staff member working for this service.
During the inspection we met with the person who used the service and their relative. We also contacted two health and social care professionals for their feedback about the care provided for people.
Last updated 04:49:27 12th Nov 2018 - Update Now
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