235-237 Queens Terrace
North Humberside HU19 2HH
Telephone: (01964) 613168
Care Types: Supported Living - Learning Disability Only
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 11 May 2016, was announced and carried out by one adult social care inspector; the registered provider was given 48 hoursâ notice because the location provides personal care and support and we needed to be sure that someone would be at the service that could assist us with the inspection.
Before this inspection we reviewed the information we held about the service such as notifications we had received from the registered provider. Notifications are when registered providers send us information about certain changes, events or incidents that occur. The registered provider also submitted a provider information return (PIR) prior to the inspection as requested; this is a document that the registered provider can use to record information to evidence how they are meeting the regulations and the needs of people who use the service. We sent out questionnaires to people who used the service, their relatives/friends, staff and community professionals; the collated information was used to assist us in planning this inspection.
On the day of the inspection, at the service office, we spoke with the registered manager, the compliance manager, the care manager and four support staff. We also spoke with two people in their own flats (with their permission) and one other person using the service to ask them for their opinions.
We also spent time looking at records, which included the care records for two people who used the service, the recruitment records for two members of staff and other records relating to the management of the service, such as safeguarding procedures and the complaints procedure. We looked at quality monitoring arrangements and other staff support documents including supervision records, team meeting minutes and individual training records.
Last updated 11:43:53 20th May 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »