Casterbridge Manor

Casterbridge Manor

Acreman Street
Cerne Abbas
Dorchester DT2 7AL

Telephone: (01300) 341008
Website: www.casterbridgemanor.co.uk

Registered Manager: Tara Kahan

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical DisabilitySensory Impairment


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Overall
Requires improvement

Read overall summary
Last updated 10 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 January 2018 and was unannounced. The inspection continued on 11 January 2018 and was announced. The inspection was carried out by two inspectors on the first day and by an inspector and expert by experience with on the second day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had experience of dementia care in care home settings.

Before the inspection we reviewed all the information we held about the service. This included notifications the home had sent us. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We contacted the local clinical commission group and local authority to obtain their views about the service.

We did not request a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We gathered this information during the inspection.

During the inspection we spoke with 11 people who used the service and four relatives. We also spoke with 13 members of staff, the nominated individual and external auditor. We spoke with three professionals who had knowledge of the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us.

We looked at a range of records during the inspection, these included 9 care records. We also looked at information relating to the management of the service including quality assurance audits, health and safety records, policies, risk assessments, meeting minutes and staff training records. We looked at five staff files, the recruitment process, complaints, training and supervision records.

Following our inspection visit, we requested further documentation from the service. On 12 and 13 January 2018 we requested that the nominated individual send us a further policy, an action plan relating to call bell response times and feedback from 2017 people, relative and staff surveys. This information was sent to us as requested.

Last updated 10:47:15 21st May 2018 - Update Now

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