Registered Manager: Kay Summerill
Provider Name: WCS Care Group Limited
Care home beds: 86
Designed specifically for people living with a dementia, Castle Brook provides independence, choice and the feeling of freedom.
It has a number of facilities to encourage people to remain active and in control of their life, including a minimart shop, traditional launderette, cinema, hair salon, café, luxury spa, therapy table tennis table and side-by-side bike.
The home also has a number of double apartments for people who want to stay together.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The planned comprehensive inspection took place on 12, 13 and 22 September 2017. The inspection visit on 12 September included two inspectors, an inspection manager and two experts by experience and was unannounced. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses, this type of care service. We told the provider one inspector would return on 13 September and two inspectors would return again on 22 September 2017.
We allowed time between our inspection visit dates to enable the senior management team to conduct an independent investigation into concerns they had received, the weekend before our inspection, about how the service was being managed. An acting manager had been appointed from the senior management team to manage the home, the day before our inspection visit commenced. We were not able to speak with the home registered manager, so we spoke with the acting manager throughout our inspection.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. In the PIR, the provider told us they had already identified some aspects of the service that required improvement and explained the lessons they had learnt for the future.
We also reviewed the information we held about the service. We looked at information received from relatives, healthcare professionals and the local authority commissioners and reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
During the inspection we spoke with 11 people who lived at the home and 15 relatives. We spoke with 17 care staff and two support staff about what was like to work at the service. We spoke with the acting manager, the first registered manager and four members of the providerâs management team including a service manager, the marketing manager, a trainer, the chief executive and a director of delivery and innovation.
Many of the people living at the home were not able to tell us, in detail, about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us to assess if peopleâs needs were appropriately met and whether they experienced good standards of care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We observed the care and support staff gave to people in communal areas of the home and we observed how people were supported to eat and drink at lunch time. We reviewed extracts of nine peopleâs care plans and daily records to see how their care and treatment was planned and delivered. We reviewed records of the checks the management team made to assure themselves people received a safe, effective quality service.
Last updated 03:55:11 23rd Mar 2018 - Update Now
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