Castle Brook

Castle Brook

Castle Brook
Common Lane
Kenilworth
Warwickshire CV8 2EQ

Telephone: (01926) 353160
Website: www.wcs-care.co.uk

Registered Manager: Louise Goode
Provider Name: WCS Care Group Limited
Care home beds: 86

Care Types: Care HomeDementia


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Overall
Requires improvement

Read overall summary
Last updated 8 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection visit took place on 13 November 2018 and was unannounced. The inspection was undertaken by one inspector, a bank inspector, a specialist advisor and an expert by experience. The expert by experience was a person who had personal experience of caring for someone who had similar care needs. A specialist advisor is a qualified health professional. One inspector returned announced on 15 November 2018 to look at the provider’s quality assurance systems.

This service was selected to be part of our national review, looking at the quality of oral health care support for people living in care homes. The inspection team also included a dental inspector and an inspection manager who looked in detail at how well the service supported people with their oral health. This includes support with oral hygiene and access to dentists. We will publish our national report of our findings and recommendations in 2019.

Prior to our inspection visit, we reviewed the information we held about the service. We looked at information received from the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority. The commissioners did not share any major concerns about the service.

Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was detailed and we could review the information in the PIR during our inspection visit. Overall, we found the information in the PIR was an accurate assessment of how the service operated.

During our inspection visit we spoke with the registered manager, a service manager and the provider’s Director of Quality and Compliance about their management of the home. We spoke with a care co-ordinator, five deputy care co-ordinators, four care staff, the lifestyle coach, two housekeeping staff and a cook/hostess about what it was like to work at Castle Brook. We also spoke with a healthcare professional who regularly visited the home and a visiting lay reader from the local church.

Many of the people who lived at the home were not able to tell us in detail, about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us assess whether people’s needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

Some people could tell us what it was like living at Castle Brook. We spoke with seven people who lived at the home and four relatives/visitors. We observed care and support being delivered in communal areas and how people were supported to eat and drink at lunch time. Following our inspection visit, we spoke with a further three relatives by telephone.

We reviewed five people's care plans and daily records in detail to see how their care and treatment was planned and delivered. We also looked at specific areas of seven other care plans. We looked at staff training records, records of complaints and reviewed the checks the registered manager and provider made to assure themselves people received a safe, effective quality service.

Last updated 11:41:00 18th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Castle Brook Exterior
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