55 Hull Road
Humberside HU19 2EE
Telephone: (01964) 614942
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 8 and 10 March 2017 and was unannounced. That means the registered provider did not know we would be inspecting. The inspection was carried out by an adult social care inspector.
Before this inspection we reviewed the information we held about the home, such as information we had received from the local authority and notifications we had received from the registered provider. Notifications are documents that the registered provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service. We received feedback from two of the health care professionals we contacted. The registered provider was asked to submit a provider information return (PIR) before this inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was submitted within the required timescale.
On the day of the inspection we chatted to three people who lived at the home and also carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us. We spoke with a health care professional, a team leader and the registered manager. We looked around communal areas of the home and some bedrooms, with peopleâs permission. We also spent time looking at records, which included the care records for two people who lived at the home, the recruitment and training records for two members of staff and other records relating to the management of the home, such as quality assurance, staff training, health and safety and medication. On 10 March 2017 we spoke with two members of staff and two relatives over the telephone to gain their feedback.
Last updated 01:18:08 22nd May 2018 - Update Now
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