Registered Manager: Michelle Webster
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 70
Cedrus House, Care UK’s luxury, modern, purpose-built care home, opened in Stowmarket in 2015.
The home provides a range of care services, from residential and nursing care to specialist care for older people living with dementia and short-term respite care.
The care team at Cedrus House focuses on enabling residents to get the very most out of every day, whatever their needs and abilities. They get to know each person individually and their families, and use this to put together a personalised care plan that will meet their needs, hobbies and interests.
On the ground floor you will find the home’s own coffee shop and hair salon. There is even a cinema room for residents to watch their favourite movies. On the top floor, balconies lead off from the lounge areas so that residents can enjoy some fresh air and a view of the gardens
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive unannounced inspection took place on 20 and 23 October 2017, and was undertaken by an inspector, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We brought this inspection forward because we were concerned after being informed by the service that there had been a high number of significant thefts from people who used the service. We wanted to check that they were taking appropriate action to try to stop the thefts. We found they had taken action, but we could not be confident that the action would be effective enough to stop the thefts from happening. One personâs relative told us that the staffing levels were not high enough to keep people safe and well cared for. We found that there were sufficient numbers of staff on duty to properly support people.
Before our inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service: what the service does well and improvements they plan to make. We also looked at information we held about the service including notifications. A notification is information about important events which the service is required to send us by law. We also reviewed the previous inspection reports and the action plan which the service had supplied following this inspection.
During the inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We also reviewed all other information sent to us from other stakeholders, for example the local authority and members of the public.
During our inspection, we spoke with 12 people, four relatives, the registered manager, the regional director, three nurses and five care staff. We reviewed nine care files, six staff recruitment files and their support records, audits and policies that were held at the service.
Last updated 10:09:59 18th Apr 2018 - Update Now
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