5-7 Westminster Road East
Dorset BH13 6JF
Telephone: (01202) 767493
Registered Manager: Assey, Joanna
Provider Name: Chalgrove Care Home Limited
Care home beds: 60
Chalgrove Care and Nursing Home in Poole provides first class nursing care in a 5-star environment.
Chalgrove is the natural choice for those seeking respite, long-term or palliative care at fees representing excellent value for money.
Situated in a quiet area of Branksome, but within easy access of local shops and public transport links.
Chalgrove Care and Nursing home has recently undergone a major refurbishment. The result is a light and airy modern facility that provides a pleasant and comfortable environment to live in. Professionals are available 24 hours a day via the call system.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection, which was due but which was brought forward as CQC had received information of concern in relation to staffing levels. The local authority safeguarding team was aware of these concerns.
The inspection took place on 5 and 7 December 2017 and the first day was unannounced. Two adult social care inspectors and an Expert by Experience were present on the first day. The Expert by Experience had personal experience of caring for someone who uses care services for older people. The lead inspector returned on the second day, with an inspection manager and a specialist advisor. The specialist advisor was a registered nurse with expertise in the care of older people and dementia care.
Before the inspection we reviewed the information CQC held about the service. This included notifications from the service about significant incidents and information from the local authority safeguarding team. We had also received a Provider Information Return. This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make. We also requested feedback from stakeholders, including the local authority safeguarding and service improvement teams, and obtained this from six of them.
During the inspection we spoke with 13 people who use the service, five visitors and two visiting health and social care professionals. Because people were not all able to tell us about their experience of the service, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care in communal areas to help us understand the experience of people who cannot describe this to us. We also spoke with the home manager, the operations manager, the deputy manager, two nurses, six other care staff and three ancillary staff. We reviewed nine peopleâs care records, medicines administration records on one floor of Tudor wing and two floors of Edwardian wing, four staff files and other records relating to how the service was managed.
Last updated 02:21:19 23rd Jan 2019 - Update Now
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