Chapel House Care Centre

Chapel House Care Centre
Horton Road
Gloucestershire GL1 3LE

Telephone: (01793) 821200

Provider Name: Coate Water Care Company (Church View Nursing Home) Limited
Care home beds: 41

Care Types: Care Home with NursingDementiaOlder PeoplePhysical Disability

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Last updated 28 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 and 14 March 2018 and it was unannounced. The inspection team consisted of an inspector, a specialist advisor with a nursing background and an expert by experience. The expert by experience’s area of expertise was in caring for older people. At the time of the inspection there were 33 people living or receiving respite care at Chapel House Care Centre.

We requested and reviewed a Provider Information Return (PIR) prior to this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, which included notifications about important events which the service is required to send us by law. We spoke with and sought feedback from a range of healthcare professionals, including clinical and local authority commissioners, staff from the care home support team. A GP and three NHS staff involved with the service and development of the home’s project with the local clinical commissioners.

We spoke with nine people who were using the service and four people’s relative. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spoke with 11 staff members; including five care staff, the chef, two nurses, the interim manager and two representatives of the provider. We reviewed eight people's care files. We also reviewed staff training and recruitment records and records relating to the general management of the service.

Last updated 12:22:14 23rd May 2018 - Update Now

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