19 Lindores Road
Surrey SM5 1BQ
Telephone: (020) 8648 6400
Provider Name: Chenash Homecare Specialists Ltd
Chenash Homecare Speciliasts provide the residents of Carshalton and surrounding areas with a wide range of care in their own home.
Chenash Homecare specialise in domiciliary care as well as providing competent staff to private, voluntary and independent social care establishments.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was announced and took place on 11 April 2018. We gave the provider 48 hoursâ notice of the inspection because senior staff are sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that senior staff would be available to speak with us on the day of our inspection. The inspection team consisted of a single inspector.
Before the inspection we reviewed the information we held about the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also looked at statutory notifications submitted by the provider. Statutory notifications contain information providers are required to send us about significant events that take place within services.
During the inspection we spoke to the registered manager and a director from the providerâs organisation. We looked at three peopleâs care records and three staff records. We also looked at other records relating to the management of the service, including the serviceâs policies and procedures.
After the inspection we spoke to five people using the service and two relatives of people using the service. We asked them for their feedback and experience of using the service.
Last updated 06:10:06 22nd Jan 2019 - Update Now
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