Church House Care Home

Church House Care Home

Coole Lane
Austerson
Nantwich
Cheshire CW5 8AB

Telephone: (01270) 625484

Registered Manager: Sefton Bentley
Provider Name: Akari Care Limited
Care home beds: 44

Care Types: Care Home with NursingOlder People

Church House Care Home is situated just outside Nantwich in Cheshire, in a picturesque rural location. It’s a 200 year old farm house with a modern extension in a beautiful setting.

All our visitors are warmly greeted with a smile, a hand shake, and the offer of a hot drink.

We have a reputation for being a very warm and friendly home. Our staff have all the qualities that you’d expect in a Care Home. They’re good listeners, they’re caring and compassionate, they have a laugh, they’re a shoulder to cry on, and they’ll give a cuddle if one’s needed!

We have a marvellous Activities Co-ordinator: a natural entertainer who lights up the room when she walks in. She gets everyone involved and alert, not just with games and quizzes, but engaging with each other and the world around them.

Activities are very much centred on what the residents would like to do. They always have a choice. Some like to walk around the gardens and up the lane. We have frequent trips out – we had a trip recently to Chester Zoo. We had a large garden party this summer, so there’s lots of coming and going, and plenty to keep the residents happy and contented.

A lot of residents engage with each other over meal times. Some will get their own meal and then help others get theirs and then help tidy away. They also like to get involved in the kitchen.


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Overall
Inadequate

Read overall summary
Last updated 16 October 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 21 and 23 August 2018 and was unannounced. The inspection was carried out by one adult social care inspector, a specialist nurse advisor and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

The inspection was prompted in part by concerns raised by members of the public about the standard of care provided. Some of these were being investigated under safeguarding procedures at the time of the inspection and the local authority was also monitoring the service. Some of the concerns related to the care provision during the night time. Therefore, the second day of the inspection was also unannounced and commenced at 5.00am, which enabled us to meet with night staff.

We did not ask the provider to complete a Provider Information Return (PIR) on this occasion. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did however review the information we held about the service, including statutory notifications received from the provider. Notifications are incidents which the provider is legally obliged to send the Commission. We contacted the local authority commissioners and safeguarding teams, who informed us that the service was subject to an improvement plan.

During the inspection we spoke with 17 people who lived at the service and five relatives and/or visitors, to seek their views. We spoke with 14 members of staff including, two nurses, eight care staff including agency staff, the housekeeper, cook, domestic, maintenance person and temporary administrator. We also spoke with a temporary regional manager and quality assurance manager. Telephone contact was made with social and health care professionals who were involved with the home.

We looked at the care plans of four people who lived at the home and inspected other care records such as daily charts. We reviewed further documentation which related to the day to day management of the service, including, staff rotas, quality audits, training and induction records, supervision records and maintenance records. We looked around the building, including bathrooms, store rooms and with permission spoke with some people in their bedrooms. Throughout the inspection we made observations of care and support provided to people and observed the lunch-time meal.

Last updated 03:00:22 21st Jan 2019 - Update Now

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