Middlesex TW19 7EU
Telephone: (01784) 248610
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 19 February 2018 and was unannounced.
The inspection was carried out by four inspectors and a specialist advisor in nursing care.
Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
As part of our inspection we spoke with four people and eight relatives and two visiting healthcare professionals. We spoke with the registered manager, the general manager, one nurse, the housekeeping supervisor, one kitchen staff and five care staff. We also observed the care that people received and how staff interacted with people.
We read care plans for eight people, medicines records and the records of accidents and incidents. We looked at mental capacity assessments and applications made to deprive people of their liberty. We looked at six staff recruitment files and records of staff training and supervision. We saw records of quality assurance audits. We also looked at records about food, activities and minutes of meetings of staff and residents.
Last updated 07:30:29 10th Oct 2018 - Update Now
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