Cornwall Care – Chyvarhas

Cornwall Care – Chyvarhas

22 Saltash Road
Cornwall PL17 7EF

Telephone: (01579) 383104

Provider Name: Cornwall Care Limited
Care home beds: 40

Care Types: Care HomeCare Home with NursingDementiaDementiaMental HealthMental HealthOlder PeopleOlder PeoplePhysical DisabilityPhysical DisabilitySensory ImpairmentSensory Impairment

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Requires improvement

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Last updated 26 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 28 and 30 March 2017 and was unannounced. The inspection was prompted by concerns shared with us by the local authority. These included concerns that care plans and risk assessments were not reflective of people’s needs or regularly reviewed; communication with external health and social care professionals was ineffective, and guidance from these professionals was not being followed. In addition, concerns also included staff training being insufficient, particularly relating to safeguarding. Concerns were also raised regarding the environment and whether it was being used in a way that was suitable for people’s needs and whether people who experienced anxiety were supported effectively.

The inspection was carried out by one inspector, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who lives with dementia.

Prior to the inspection we reviewed the records held on the service. We reviewed previous inspection reports and notifications. Notifications are specific events registered people have to tell us about by law.

During the inspection we spoke with six people and four relatives.

We reviewed records in detail. We also spoke with six members of staff and reviewed three personnel records and the training records for all staff. Other records we reviewed included the records held within the service to show how the manager reviewed the quality of the service. This included a range of audits, questionnaires to people who live at the service, minutes of meetings and policies and procedures. We were supported during the inspection by the manager.

Whilst carrying out our inspection we left ‘Tell us about your care’ forms at the reception desk of the home. Staff and relatives completed our forms and commented on what they thought of the service.

We also attended meetings with the local authority and senior staff from Cornwall Care about the concerns raised.

Following the inspection we sought the views of a community psychiatric nurse, who knew the service well.

Last updated 04:16:35 21st May 2018 - Update Now

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