Clare House Care Home (Bupa)

Clare House Care Home (Bupa)

176 Harefield Road
Middlesex UB8 1PP

Telephone: (01895) 809722

Registered Manager: Herman, Charito
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 40

Care Types: Care Home with NursingOlder People

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Last updated 16 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 2 May 2017 and was unannounced. The inspection was a comprehensive inspection and was carried out by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience supporting this inspection had personal experience of caring for people who used care services.

Before the inspection we looked at all the information we held about the service. This included the last inspection report and notifications of significant events and safeguarding alerts. The registered manager had completed a Provider Information Return (PIR) on 6 March 2017. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

The registered manager was on leave at the time of the inspection. During the inspection visit we spoke with seven people who lived at the service and four of their visitors. The regional support manager was managing the home in the registered manager's absence and we met with this person. We also spoke with the staff on duty who included nurses, care assistants, the activities coordinator, administrative and catering staff.

We looked at the care records for seven people, the recruitment, training and support records for six members of staff and other records used by the provider such as records of audits and quality checks, records of complaints and records of meetings. We looked at the environment. We looked at how medicines were being stored, administered and recorded. We observed how people were being cared for. The expert-by-experience joined people for their midday meal.

Last updated 05:17:58 21st Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Clare House Care Home
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