176 Harefield Road
Middlesex UB8 1PP
Telephone: (01895) 809722
Registered Manager: Herman, Charito
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 40
Previously a cottage hospital, Clare House Care Home has been carefully converted and boasts light, spacious rooms.
Situated in a quiet residential area of Uxbridge, the home, a converted cottage offers residents comfortable, light, spacious bedrooms and lounge areas surrounded by beautiful landscaped gardens.
A secluded courtyard and tranquil sensory garden gives residents places to relax and enjoy the views.
The home provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.
The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnic groups. Soon after a resident arrives at Clare House, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at Clare House. The staff work to discover what residents enjoy doing and the home’s social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar.
There’s never a dull moment, the care home puts on lots of activities that everyone can join in with if wish and the activities are just as much fun for staff as it is for residents.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 2 May 2017 and was unannounced. The inspection was a comprehensive inspection and was carried out by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience supporting this inspection had personal experience of caring for people who used care services.
Before the inspection we looked at all the information we held about the service. This included the last inspection report and notifications of significant events and safeguarding alerts. The registered manager had completed a Provider Information Return (PIR) on 6 March 2017. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
The registered manager was on leave at the time of the inspection. During the inspection visit we spoke with seven people who lived at the service and four of their visitors. The regional support manager was managing the home in the registered manager's absence and we met with this person. We also spoke with the staff on duty who included nurses, care assistants, the activities coordinator, administrative and catering staff.
We looked at the care records for seven people, the recruitment, training and support records for six members of staff and other records used by the provider such as records of audits and quality checks, records of complaints and records of meetings. We looked at the environment. We looked at how medicines were being stored, administered and recorded. We observed how people were being cared for. The expert-by-experience joined people for their midday meal.
Last updated 05:17:58 21st Jan 2019 - Update Now
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