Claremont Court

Claremont Court

Harts Gardens
Surrey GU2 9QA

Telephone: (01483) 456501

Registered Manager: Byres, Karen Ann
Provider Name: Carebase (Claremont) Limited
Care home beds: 57

Care Types: Care Home with NursingDementiaOlder People

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 16 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 04 February 2016 and was unannounced. The inspection team consisted of two inspectors and a dementia specialist nurse advisor.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and we checked information that we held about the home and the service provider. This included information from other agencies and statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the provider is required to tell us about by law. We used all this information to decide which areas to focus on during our inspection.

During the inspection we spoke with eight people who lived at the home and six relatives. We also spoke with six care staff, one nurse, the head of housekeeping, and a laundry member of staff, a domestic, the deputy manager, the registered manager and a business manager and GP who was visiting the home at the time of our inspection. Prior to the inspection we made contact with seven external health and social care professionals, four of whom responded to our requests for information about the home and agreed for their views to be included in this report.

All but one person at the home was living with dementia and we were unable to hold detailed conversations with many of them. Therefore, we spent time observing the care and support that people received in the lounges and communal areas of the home during the morning, at lunchtime and during the afternoon. We also observed part of the medicines round that was being completed.

We reviewed a range of records about people’s care and how the home was managed. These included 10 people’s care and medicine records, staff training, support and employment records, quality assurance audits, minutes of meetings with people and staff, menus, policies and procedures and accident and incident reports.

Claremont Court was last inspected on 07 April 2015 when it was given an overall rating of ‘Requires Improvement’. Six breaches of Regulations were identified and requirement notices were issued. These related to medicines, consent to care, infection control, dignity and respect, staff levels and support and quality assurance systems.

Last updated 09:42:08 19th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Claremont CourtClaremont CourtClaremont CourtClaremont Court