Registered Manager: Rab Ali
Provider Name: Clarence Care Limited
Care Types: Care in your Home • Dementia • Eating disorder • Housing with Care • Learning disability/autism • Older People • Physical Disability • Sensory Impairment • Supported Living • Younger Adults
Homecare – The answer for you or your loved ones!
Many people, either because they are getting older or because they have some kind of disability, prefer to retain their independence and remain in their own home. “Homecare” refers to a range of services provided to a person in their own home, to enable them to continue living as actively and independently as possible.
Clarence Care is one of Birmingham’s leading and successful providers of home care and personal care. We are committed to providing the best quality care for you or your loved ones in the comfort of your own home, as an alternative to residential care.
Whether you are returning from hospital or looking for that extra support, our service can help you remain in your familiar surroundings and promote independence. We recognise the importance in finding a carer to meet your needs and more importantly someone whom you feel comfortable with.
We are proud to be a local CQC registered care provider who focuses its work in the South of Birmingham and recruit staff from the local area so that they have a good knowledge of the areas in which our clients live. All of our care staff are DBS checked, referenced, suitably trained and friendly with a compassion for caring.
We are able to offer a range of services to meet the needs of the individual including assistance and support with:
- Daily living tasks, shopping, cleaning and domestic duties
- Personal care and medication
- Accessing the community
- Clients with limited mobility
To find out more about how Clarence Care can support you with homecare and personal assistance in your own home or for a free consultation and assessment of your care needs please telephone: 0121 458 2197.
Testimonials from our existing service users
“I am very pleased with my carer, she is kind and helpful, good time keeper, I recommend her for anybody.”
“I think the carers are wonderful and they are worth their weight in gold.”
“I really look forward to seeing the wonderful carers everyday.”
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection team consisted of one inspector
Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community.
Notice of inspection
This inspection was announced and took place on 19 December 2018. We gave the service 48 hours' notice of the inspection site visit to ensure the registered manager would be present and to ensure people's consent was gained for us to contact them for their feedback.
What we did:
We used information the provider sent to us in the Provider Information return (PIR). This is information we require providers to send to us at least once annually to give us some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service, including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders, for example, the local authority and members of the public.
During the inspection, we spoke with five people using the service and three relatives to ask about their experience of care. We spoke with the registered manager who is also the provider. We also spoke with the provider human resources lead, the care co-ordinator, one senior carer and three care staff.
We looked at the care records for six people, two staff employment related records and records relating to the quality and management of the service. Details are in the Key Questions below.
Last updated 04:11:20 18th Feb 2019 - Update Now
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