Registered Manager: Rab Ali
Provider Name: Clarence Care Limited
Care Types: Care in your Home • Dementia • Eating disorder • Housing with Care • Learning disability/autism • Older People • Physical Disability • Sensory Impairment • Supported Living • Younger Adults
Homecare – The answer for you or your loved ones!
Many people, either because they are getting older or because they have some kind of disability, prefer to retain their independence and remain in their own home. “Homecare” refers to a range of services provided to a person in their own home, to enable them to continue living as actively and independently as possible.
Clarence Care is one of Birmingham’s leading and successful providers of home care and personal care. We are committed to providing the best quality care for you or your loved ones in the comfort of your own home, as an alternative to residential care.
Whether you are returning from hospital or looking for that extra support, our service can help you remain in your familiar surroundings and promote independence. We recognise the importance in finding a carer to meet your needs and more importantly someone whom you feel comfortable with.
We are proud to be a local CQC registered care provider who focuses its work in the South of Birmingham and recruit staff from the local area so that they have a good knowledge of the areas in which our clients live. All of our care staff are DBS checked, referenced, suitably trained and friendly with a compassion for caring.
We are able to offer a range of services to meet the needs of the individual including assistance and support with:
- Daily living tasks, shopping, cleaning and domestic duties
- Personal care and medication
- Accessing the community
- Clients with limited mobility
To find out more about how Clarence Care can support you with homecare and personal assistance in your own home or for a free consultation and assessment of your care needs please telephone: 0121 458 2197.
Testimonials from our existing service users
“I am very pleased with my carer, she is kind and helpful, good time keeper, I recommend her for anybody.”
“I think the carers are wonderful and they are worth their weight in gold.”
“I really look forward to seeing the wonderful carers everyday.”
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 September 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available to support us during the inspection. The inspection was undertaken by two inspectors.
In planning our inspection, we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts. A notification is information about important events which the provider is required to send us by law. We reviewed regular quality reports sent to us by the local authority that purchases the care on behalf of people, to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was returned within the required timescale. Following receipt of this information we sent questionnaires to people, relatives and staff. We received completed questionnaires from ten people that received a service, five staff and one relative. We used these responses to guide our inspection.
During our inspection we spoke with six people that used the service, two relatives, four staff and the registered manager. We sampled four peopleâs care records; this included their medication administration records and daily reports. We also looked at the recruitment records of three staff, complaint records, questionnaires sent to people that used the service and quality assurance processes that the provider had in place to monitor and improve the quality of the service.
Last updated 08:35:52 22nd Mar 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »