Manby Business Park
Lincolnshire LN11 8UP
Telephone: 0333 200 5820
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 February 2016 and was announced. We also contacted people by telephone on 7 and 9 March 2016.
The inspection team consisted of an inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before the inspection we reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies.
We also spoke with the local authority who had previously commissioned services from the provider in order to obtain their view on the quality of care provided by the service. The provider currently only accepted privately funded clients.
During our inspection, we spoke with four people who used the service, two relatives, and four members of the care staff, a care co-ordinator, a member of the finance team, a member of the marketing team and the registered manager.
We looked at five peopleâs care plan records and other records related to the running of and the quality of the service. Records included staff files, audit reports and questionnaires which had been sent to people who used the service.
Last updated 05:44:20 12th Jul 2018 - Update Now
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