Provider Name: Halcyon Care
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 16 November 2018 and was unannounced. The inspection was carried out by two inspectors
The inspection was informed by the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service. This included statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. We used all this information to inform our inspection plan.
We spoke with six people that were using the service and five peopleâs relatives. We also spoke with the area manager, registered manager, deputy manager, three care staff, the activities coordinator, a member of the catering team and a member of the laundry team.
We looked at three peopleâs care records to check that the care they received matched the information in their records. We reviewed two staff files to see how staff were recruited. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement.
We asked the registered manager to email copies of their training and staff supervision matrix, their refurbishment plan and newsletters, so that we could see how the provider monitored the service to drive improvements. The registered manager sent these to us within the required timeframe.
Last updated 09:09:31 23rd Jan 2019 - Update Now
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