Connors House

Connors House

Craddock Road
Kent CT1 1YP

Telephone: (01227) 769774

Registered Manager: Christine Devlin
Provider Name: Rapport Housing and Care
Care home beds: 47

Care Types: Care HomeDementiaOlder People

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Requires improvement

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Last updated 12 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 and 3 November 2017 and was unannounced. The inspection was carried out by one inspector, an assistant inspector and an expert by experience with knowledge and understanding of caring for older people and people with dementia.

Before our inspection we reviewed the information we held about the service including previous inspection reports. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

We met and spoke with 18 people who lived at Abbeyfield Connors House, we observed some people’s care, the lunchtime meal, some medicine administration and some activities. We spoke with nine people’s relatives. We inspected the environment, including the laundry, bathrooms and some people’s bedrooms. We spoke with one senior carer, two care assistants, the kitchen and housekeeping staff as well as the deputy manager, registered manager and service administrator.

We ‘pathway tracked’ four of the people living at the service. This is when we looked at people’s care documentation in depth, obtained their views on how they found living at the home where possible and made observations of the support they were given. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care. We also looked at care records for five other people. To help us collect evidence about the experience of people who were not able to fully describe their experiences of the service for themselves because of cognitive or other problems, we used a Short Observational Framework for Inspection (SOFI) to observe people’s responses to daily events, their interaction with each other and with staff.

During the inspection we reviewed other records. These included staff training and supervision records, staff recruitment records, medicines records, risk assessments, accidents and incident records, quality audits and policies and procedures.

We displayed a poster in the communal area of the service inviting feedback from people and relatives. Following this inspection visit, we did not receive any additional feedback.

Last updated 03:10:50 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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