Kent CT1 1YP
Telephone: (01227) 769774
Registered Manager: Christine Devlin
Provider Name: Rapport Housing and Care
Care home beds: 47
Nestled just a stone’s throw from the centre of the historic city of Canterbury is Connors House.
Connors House specialises in dementia care and provides accommodation for up to 48 older people in a single storey purpose built home.
The home has an excellent range of communal facilities with a number of seating areas, an activity room and a beautifully renovated courtyard, boasting sensory features, seating areas and a BBQ.
Each bedroom has a washbasin, mirror, chair, bed and a wardrobe and some offer en-suite facilities. Residents are encouraged to bring their identity to the home and decorate their room to their own taste, with their own furnishings.
The home has a dedicated activity co-ordinator and there is always something fun going in, from afternoon tea parties and visits from the local drama students to craft mornings and days at the beach.
Resident’s guests are welcome to join them in their room and visiting hours are not restricted, we find that our open door policy helps us to create a community within the home.
Staff at the home manage all cleaning and laundry, however, residents sometimes like to help out and carry on a part of their routine.
Pets are very important to the Society as we feel they benefit our residents greatly. Connors House is home to Porridge the rabbit and two birds, Percy and Lucy.
Connors House is split into 3 wings:
Ash & Cedar Suite – Caters for people who may have mild dementia
Holly & Evergreen Suite – Caters for people who have advanced dementia and higher level care needs.
Maple Suite – Caters for people who are not necessarily reliant on 24-hour care, but may need some personal care assistance.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 and 3 November 2017 and was unannounced. The inspection was carried out by one inspector, an assistant inspector and an expert by experience with knowledge and understanding of caring for older people and people with dementia.
Before our inspection we reviewed the information we held about the service including previous inspection reports. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
We met and spoke with 18 people who lived at Abbeyfield Connors House, we observed some peopleâs care, the lunchtime meal, some medicine administration and some activities. We spoke with nine peopleâs relatives. We inspected the environment, including the laundry, bathrooms and some peopleâs bedrooms. We spoke with one senior carer, two care assistants, the kitchen and housekeeping staff as well as the deputy manager, registered manager and service administrator.
We âpathway trackedâ four of the people living at the service. This is when we looked at peopleâs care documentation in depth, obtained their views on how they found living at the home where possible and made observations of the support they were given. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care. We also looked at care records for five other people. To help us collect evidence about the experience of people who were not able to fully describe their experiences of the service for themselves because of cognitive or other problems, we used a Short Observational Framework for Inspection (SOFI) to observe peopleâs responses to daily events, their interaction with each other and with staff.
During the inspection we reviewed other records. These included staff training and supervision records, staff recruitment records, medicines records, risk assessments, accidents and incident records, quality audits and policies and procedures.
We displayed a poster in the communal area of the service inviting feedback from people and relatives. Following this inspection visit, we did not receive any additional feedback.
Last updated 03:10:50 21st May 2018 - Update Now
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