Unit 11 Enterprise Centre
West Yorkshire HD1 6BL
Telephone: (01484) 768160
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 January and 22 January 2018 and was announced. The provider was given 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be able to support us with our inspection. The service provides personal care to people living in their own houses and flats in the community.
The inspection team consisted of one adult social care inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this occasion had experience in caring for older people and people who use regulated services.
Prior to the inspection we reviewed all the information we had about the service including statutory notifications and other intelligence. We also contacted the local authority commissioning and contracts department, safeguarding, infection control, the fire and police service, environmental health, the clinical commissioning group, and Healthwatch to assist us in planning the inspection. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service.
We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke to the nominated individual, the registered manager and three members of staff. A nominated individual is a person who is responsible for supervising the management of the regulated activity provided. Following the inspection we spoke on the telephone with five relatives of people who used the service as the people receiving care were unable to speak to us and received feedback regarding the service from one healthcare professional.
Last updated 12:04:13 21st May 2018 - Update Now
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