Cornford House

Cornford Lane
Tunbridge Wells
Kent TN2 4QS

Telephone: (01892) 820100

Provider Name: Cornford House Limited
Care home beds: 70

Care Types: Care HomeCare Home with NursingDementiaDementiaMental HealthMental HealthOlder PeopleOlder PeoplePhysical DisabilityPhysical DisabilitySensory ImpairmentSensory ImpairmentSupported Living - Learning Disability OnlyYounger AdultsYounger Adults

Welcome to Cornford House Nursing Home & Care Suites a modern home in extensive and peaceful grounds on the outskirts of Pembury Village, near Tunbridge Wells.

The home provides accommodation for physically frail older people together with a specialist unit for older people with dementia type illnesses. In addition, our leasehold Nursing Suites offer full nursing care to physically frail residents’ in their own home.

Cornford House is one of a number of homes owned by a husband and wife team, Ernie & Dr Karen Graham. The home provides professional care and support in a friendly and homely environment. Each resident’s care is planned individually. Staff respect personal rights and privacy and will respond to individual needs. The home has an occupational therapist and an activities organizer who provide a thriving and stimulating programme.

Cornford House has been a home for older people for over 50 years and provides full nursing care under the supervision of Registered Nurses. The home is keen to respect residents’ privacy, rights, independence and freedom of choice as far as possible, taking into account their individual ability levels. It operates an “open door” policy whereby relatives and friends are welcome to visit at any time. Residents may choose to spend time in the privacy of their own room or in the lounges. Meals are normally taken in the spacious dining rooms but residents may choose to have their meal served in their room.

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Requires improvement

Read overall summary
Last updated 14 September 2017
This inspection was carried out on 13 and 14 July 2017 and was unannounced. The inspection team consisted of two inspectors, an advanced nurse practitioner and one expert by experience.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was carried out to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to check whether their action plan had been effectively implemented, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The registered manager had completed a Provider Information Return (PIR) in May 2017. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. Before the inspection we looked at the PIR, reviewed our previous inspection reports and the provider’s action plan. We noted the records that were sent to us by the registered provider and the local authority to inform us of significant changes and events.

We looked at ten people's sets of records which included those related to care and medicines. This included assessments of needs, risks, mental capacity and records of the care given. We path-tracked six care plans to check that people’s care and treatment was delivered consistently with these records. We reviewed documentation that related to staff management and four staff recruitment files. We made observations of staffing levels, staff practice, and staff interaction with people, the premises and equipment. We checked how medicines were administered, recorded and monitored. We looked at records concerning the monitoring, safety and quality of the service, the menus, the activities programme and policies and procedures. We also looked at staff rotas, the dependency tool used by the service, and the call bell response monitoring system.

We spoke with 16 people who lived in the service, 10 of their relatives and five visitors to gather their feedback. We spoke with the provider, the registered manager, the group quality coordinator (responsible for quality assurance), the assistant manager (who is also the deputy manager), the lead registered nurse (who is the clinical lead), two nurses, six care workers, and three social assistants who provided activities in the home. We also spoke with housekeeping, catering, maintenance and administration staff. We contacted the local GP surgery and three local authority case managers who oversaw people’s wellbeing in the service, to gather their impressions of the service.

At our last inspection on 12 December 2016 we found nine breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and rated the service ‘Inadequate’ overall, with the key questions ‘Is the service safe?’ and ‘Is the service well-led?’ rated as inadequate. The service was placed into Special Measures.

Last updated 11:46:28 22nd Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Cornford House, Kent