Cornwall Care – Home Care

Cornwall Care – Home Care

Cornwall Care House, Glenthorne Court
Truro Business Park
Cornwall TR4 9NY

Telephone: 0845 519 1192

Provider Name: Cornwall Care Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeopleSensory ImpairmentSupported Living - Learning Disability Only

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Last updated 19 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 and 21 July 2017and was announced 48 hours in advance in accordance with our current methodology for the inspection of domiciliary care agencies. This inspection was completed by two adult social care inspectors and three experts by experience. Two of the experts by experience had experience of supporting people who accessed older person services and one had experience of supporting people with dementia care needs.

The service was previously inspected on July 2015 when it was found to be good in all areas. Prior to the inspection we reviewed the Provider Information Record (PIR) and previous inspection reports. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law.

During the inspection we spoke with the 20 people who used the service, 11 relatives, 14 members of care staff and the services’ the registered manager. We also contacted eight health and social care professional to seek their views of the service and received two responses. A postal survey was sent to 50 people who used the service and 50 Staff. We received responses from 11 people, four relatives and ten staff. In addition, we visited one person in receipt of supported living care at home and observed how staff met this person needs. We also inspected a range of records. These included three care plans, four staff files, training records, staff duty rotas, meeting minutes and the services policies and procedures.

Last updated 12:00:16 18th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »