Cambridgeshire CB24 8SS
Telephone: (01954) 252626
Registered Manager: Nyathi, Nomvelo
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 62
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection took place on 7 November 2017 and was unannounced. The team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed previous inspection reports and notifications received by the Care Quality Commission (CQC). A notification is information about important events which the service is required to send us by law. We also looked at information we held about the service. Before the inspection we received information from representatives of the local authority contracts monitoring team and safeguarding team, to aid us with planning this inspection.
The provider completed a provider information return (PIR) and sent this to us before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spent time observing how staff provided care for people to help us better understand their experiences of the care they received. We spoke with 16 people who lived in the service, 10 visitors/relatives, the registered manager, three nurses, three housekeepers, a kitchen assistant, a senior care worker and four care workers.
We looked at a range of documents and written records including four peopleâs care files and three staff recruitment records. We also looked at information relating to the administration of medicines and the auditing and monitoring of service provision.
Last updated 07:18:25 21st May 2018 - Update Now
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