Cotts Care Limited is a provider of high-quality home care, helping people in Cheltenham and nearby areas to remain living independently in their own homes.
Staff are specially selected for their care experience and compassion; they treat all clients with dignity and respect and keep carers and family members up to date on important care decisions.
Care packages are tailored to the individual, offering truly person-centred care. As well as more general care, specialist care services include palliative care, arthritis care, dementia care, bariatric care, acquired brain injury care and Motor Neurone Disease care.
Additionally, Cott’s Care can also help with non-care tasks that clients might struggle with, such as trips to appointments or small household and gardening duties.
These checks were carried out under the inspection model that CQC have used since 2009. These will gradually be replaced by the CQC's new ratings (see below).
All standards were being met when the CQC inspected the service. If this service has not had a CQC inspection since it registered with the CQC, judgement may be based on the CQC's assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when the CQC inspected the service and the CQC required improvements.
At least one standard in this area was not being met when the CQC inspected the service and the CQC have taken enforcement action.
New inspection ratings
The CQC are moving to a new inspection model and rate services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding – the service is performing exceptionally well.
Good - the service is performing well and meeting the CQC's expectations.
Requires improvement – the service isn't performing as well as it should and the CQC have told the service how it must improve.
Inadequate – the service is performing badly and the CQC have taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended – there are some services which the CQC can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by the CQC and will be published soon.