Court House Retirement Home

Market Cross
Church Street
Somerset BS27 3RA

Telephone: (01934) 742131

Registered Manager: Mr Christopher Dando
Provider Name: Court House (Cheddar) Ltd
Care home beds: 29

Care Types: Care HomeOlder People

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Last updated 29 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 and 10 July 2017 and was an unannounced comprehensive inspection. It was carried out by one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. They specialised in care for older people and dementia.

Before the inspection, we looked at information we held about the provider and home. This included their Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account during the inspection.

We spoke in depth with 13 people that lived at the home and had more informal conversations with others. We spoke with the registered manager, deputy manager and four staff members, including a chef and care staff. We spoke with seven visitors, including relatives and a health worker who regularly visited the home.

We looked at four people’s care records and observed care and support in communal areas. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at three staff files, previous inspection reports, rotas, audits, staff training and supervision records, health and safety paperwork, accident and incident records, complaints book, complements book, safeguarding records, minutes from staff and resident meetings and a selection of the provider’s policies.

Following the inspection we asked for some information from the registered manager including some actions taken for things we identified during the inspection. The registered manager returned all information within the required time frame.

Last updated 07:10:40 21st May 2018 - Update Now

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