Kent ME10 2HT
Telephone: (01795) 423485
Registered Manager: Emma Hodges
Provider Name: Avante Care and Support Limited
Care home beds: 54
At Court Regis we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff.
At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
24-hour care and support is provided for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.
Court Regis provides well equipped, bright bedrooms to support person centred care, overlooking the surrounding gardens.
Other facilities include the spacious dining area, where residents can enjoy great meals every day or take part in the many dining events that take place at the home.
Residents can visit the outdoor log cabin for a relaxing drink and a bite to eat with friends and family, or spend some time in the beautiful gardens around the home. Our minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
Court Regis provides a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry.
Court Regis delivers a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 August 2017 and was unannounced. It was carried out by three inspectors and one expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we looked at records that were sent to us by the registered manager and the local authority to inform us of significant changes and events. We also reviewed our previous inspection report, and the Provider Information Return (PIR) that the manager had completed. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make.
During the inspection we spoke with 17 people and seven relatives. We spoke with the registered manager, deputy manager, one team leader and four care staff. We also spoke to a visiting health professional. We looked at five peopleâs care plans and the associated risk assessments and guidance. We looked at a range of other records including four staff recruitment files, the staff induction records, training and supervision schedules, staff rotas, medicines records and quality assurance surveys and audits.
Some people were unable to tell us about their experience of care at the service so we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We observed how people were supported and the activities they were engaged in.
Last updated 07:10:40 21st May 2018 - Update Now
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