Crescent House

Crescent House

108 The Drive
East Sussex BN3 6GP

Telephone: (01273) 732291

Provider Name: London & Brighton Convalescent Home
Care home beds: 17

Care Types: Care HomeOlder People

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 17 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 6 December 2016 and was unannounced, which meant the provider and staff did not know we were coming. We previously carried out a comprehensive inspection at Crescent House on on 25 August 2015. We found areas of practice that required improvement. This was because we identified issues in respect to the provision of meaningful activities, quality monitoring and systems to obtain and act upon feedback received from people, systems to assess staffing levels and policies and procedures being up to date. The service received an overall rating of ‘requires improvement’ from the comprehensive inspection on 25 August 2015.

One inspector and an expert by experience in older people’s care undertook this inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Before our inspection we reviewed the information we held about the service. We considered information which had been shared with us by the local authority and clinical commissioning group, and looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We observed care in the communal areas and were invited into some people’s rooms. We spoke with people and staff, and observed how people were supported. We spent time observing care and used the short observational framework for inspection (SOFI), which is a way of observing care to help us understand the experience of people who could not talk with us. We spent time looking at records, including four people’s care records, four staff files and other records relating to the management of the service, such as policies and procedures, accident/incident recording and audit documentation.

During our inspection, we spoke with six people living at the service, three care staff, the deputy manager, the chef and the registered manager.

Last updated 09:03:54 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Crescent HouseCrescent HouseCrescent HouseCrescent House