Middlesex TW15 1UU
Telephone: (01784) 557260
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 December 2016. The provider was given 48 hoursâ notice of our visit because we wanted to ensure the registered manager was available to support the inspection process. One inspector carried out the inspection.
Before the inspection we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. Before the inspection the provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We visited the agencyâs office and spoke with the registered manager and deputy manager. We checked care records for four people, including their assessments, care plans and risk assessments. We checked four staff files and other records relating to the management of the service, including staff training and supervision records, staff meeting minutes, the complaints log and quality monitoring checks.
After the inspection we spoke with six people who used the service and six relatives to hear their views about the care they received. We spoke with five staff members about the induction, training and support they received.
This was the first inspection of the service since its registration with the CQC in February 2015.
Last updated 11:06:23 23rd Mar 2018 - Update Now
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