Middlesex TW15 1UU
Telephone: (01784) 557260
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited the agencyâs office on 13 April 2018 to speak with the registered manager and check records. The registered manager had three weeks notice of our visit because they had asked to postpone a previously arranged inspection. We announced our visit because we wanted to ensure the registered manager was available to support the inspection process. One inspector carried out the inspection.
Before the inspection we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. Before the inspection the provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We sent questionnaires to people who used the service, relatives and staff to ask for feedback about the service. We received responses from 11 people who used the service, three relatives and four staff.
During our visit to the agencyâs office we spoke with the registered manager about how the agency was run. We checked care records for three people, including their assessments, care plans and risk assessments. We checked three staff files, records of staff training, supervision and spot checks, staff meeting minutes, the complaints log and quality monitoring checks.
After the inspection we spoke with eight people who used the service and seven relatives to hear their views about the care they received. We contacted the care staff employed by the agency for feedback about the induction, training and support they received. We received responses from eight staff, two of whom had recently left the agency.
Last updated 09:43:42 21st Oct 2018 - Update Now
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