Cross Keys Care

Cross Keys Care

Kingfisher Court
Thistle Drive
Cambridgeshire PE2 8NZ

Telephone: (01733) 396484

Registered Manager: Church, Gerardine Anne
Provider Name: Cross Keys Homes Limited

Care Types: Care in your HomeOlder PeopleYounger Adults

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Last updated 9 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the agency, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 November 2016 and was unannounced. It was carried out by one inspector.

Before the inspection we looked at all of the information that we had about the service. This included information from any notifications received by us. A notification is information about important events which the provider is required to send to us by law. Also before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Prior to the inspection we sent out 49 surveys to people who used the service and 19 of these completed surveys were returned. We sent out 49 surveys to people’s relatives or friends and one of these was returned.

During the inspection we visited the service office and on-site premises where people lived. We spoke with the registered manager; a care business development manager; one member of senior care staff; four members of care staff and the chef. We also spoke with four people who used the service and two people’s relatives. We saw how staff looked after people.

In addition to the above, we looked at four people’s care records; audits; minutes of staff meetings and records in relation to the management of staff.

Last updated 11:48:03 18th Feb 2019 - Update Now

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