Crossley House Care Home (Bupa)

Crossley House Care Home (Bupa)

885 Thornton Road
Bradford BD8 0HH

Telephone: (01274) 061538
Website: www.bupa.co.uk/care-services/care-homes/crossley-house-bradford

Registered Manager: Susan Keiss
Provider Name: Bupa Care Homes (CFHCare) Limited

Care Types: Care HomeDementiaOlder People


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Last updated 27 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 June 2018 and was unannounced. The membership of the inspection team consisted of two adult social care inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience used on this occasion had experience of caring for older people and people with dementia.

We used a variety of methods to gather information about people's experiences at the service. During the inspection, we spoke with 14 people and six relatives of people who used the service. We observed care and support and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at elements of five people's care records, medication records and other records relating to the management of the service including staff recruitment and training records and policies and procedures. We looked around the home including some people's bedrooms. We also spoke with the registered manager, seven care staff, the quality manager, the chef, the activities co-ordinator, the maintenance person and three visiting health and social care professionals.

As part of our inspection planning we reviewed the information we held about the home. This included information from the provider, notifications and contacting the local authority safeguarding and contracts teams. The provider had also completed a provider information return (PIR) and returned it to us in a timely manner. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Last updated 03:17:51 23rd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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