Crossroads Care Central and East Gloucestershire – Gloucester Branch

St James Court
285 Barton Street
Gloucestershire GL1 4JE

Telephone: (01452) 302542

Provider Name: Crossroads Care Central & East Gloucestershire Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 8 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 11 and 18 November2015 and it was announced. We gave the provider 48 hours’ notice of our inspection. We did this because the provider or manager is sometimes out of the office supporting care support workers or visiting people who use the service. We needed to be sure that they would be in. The inspection team consisted of one inspector and two expert by experiences. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

At the time of the inspection there were 189 people being supported by the service. We reviewed the information we held about the service. This included notifications about important events which the service is required to send us by law. We also spoke with a range of healthcare professionals, including trainers, social workers and commissioners.

We spoke with 36 people who were using the service or people’s carers. We spoke with five care support workers, two senior care support workers, two care managers, the registered manager and the organisation’s Chief Executive Officer. We reviewed 18 people's care files, eight care support worker records and records relating to the general management of the service.

Due to the nature of the service, we spoke with people’s main carers (people’s relatives); throughout the report we will refer to people’s main carer as carers. Staff employed by Crossroads Care and delivered care to people were called Care Support Workers.

Last updated 09:45:17 18th Apr 2018 - Update Now

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